Pransh Healthcare Pvt. Ltd. (“PHPL”) is the licensed owner of the brand HealthBae and the
website health-bae.com (”The Site”). As a visitor to the Site/ Customer you are advised to
please read the Term & Conditions carefully. By accessing the services provided by the Site you
agree to the terms provided in this Terms & Conditions document.
As part of the registration process on the Site, PHPL may collect the following personally
identifiable information about you: Name including first and last name, alternate email address,
mobile phone number and contact details, Postal code, Demographic profile (like your age,
gender, occupation, education, address etc.) and information about the pages on the site you
visit/access, the links you click on the site, the number of times you access the page and any
such browsing information.
The services of the Site would be available to only select geographies in India. Persons who are
“incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of
18 years, but at least 13 years of age, you may use the Site only under the supervision of a
years, your parents or legal guardians can transact on behalf of you if they are registered users.
License & Site access
PHPL grants you a limited sub-license to access and make personal use of this site and not to
download (other than page caching) or modify it, or any portion of it, except with express
written consent of PHPL. This license does not include any resale or commercial use of this site
or its contents; any collection and use of any product listings, descriptions, or prices; any
derivative use of this site or its contents; any downloading or copying of account information
for the benefit of another; Or any use of data mining, robots, or similar data gathering and
extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied,
sold, resold, visited, or otherwise exploited for any commercial purpose without express
written consent of PHPL. You may not frame or utilize framing techniques to enclose any
trademark, logo, or other proprietary information (including images, text, page layout, or form)
of the Site or of PHPL and its affiliates without express written consent. You may not use any
meta tags or any other “hidden text” utilizing the Site’s or PHPL’s name or trademarks without
the express written consent of PHPL. Any unauthorized use terminates the permission or
license granted by PHPL.
Account & Registration Obligations
All shoppers have to register and login for placing orders on the Site. You have to keep your account and
registration details current and correct for communications related to your purchases from the site. By
agreeing to the terms and conditions, the shopper agrees to receive promotional communication and
newsletters upon registration. The customer can opt out either by unsubscribing in “My Account” or by
contacting the customer service.
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices
mentioned at the time of ordering will be the prices charged on the date of the delivery.
Although prices of most of the products do not fluctuate on a daily basis, but they may change
without any prior notice. In case the prices are higher or lower on the date of delivery, not
additional charges will be collected or refunded as the case may be at the time of the delivery
of the order.
We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate). Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.
If you wish to cancel your order, you can do so by sending us an email on [email protected]. You can also make a call to our Customer Care on 0124-4460100 (Timings: 10:00 am - 18:30 pm IST), within 24 hours of placing your order. Please make sure to mention your order number in any communication you make with the HealthBae.
Return / Exchange & Refund Policy
To initiate refund of your purchase made on HealthBae website, please contact Customer Care at 0124-4460100 or by email at [email protected] for following proper guidelines.
However, return & exchange process may take some time due to involvement of logistics / courier return operations and HealthBae team examining the products returned to verify if the product condition to be eligible for exchange. We will send the product in exchange for any product that is returned in a sealed / un-opened and undamaged from its original packaging, within 7-15 days of the delivery. You will be contacted once your return process of the product gets executed.
Note- Courier costs are non-refundable and need to be borne by the customer only when product(s) is / are delivered to them by the courier company.
Please note that we cannot offer an exchange or refund on any product purchased during a promotion / sale, or a product that has been opened and / or already used. No queries will be entertained in regard to damage after delivery of the product(s).
Also note orders for Gifting will not be applicable for exchange or refund.
However, to claim for a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number & AWB number, within 24 hours of the delivery. We shall take 48-72 hours to perform a quality check once we receive the product. If the product passes the quality test, we shall initiate return / exchange process. Damages due to negligence, improper usage or wrong application will not be covered under our Exchange / Returns Policy.
Each item can be exchanged only once. No cash refunds will be allowed. An item is eligible for return if it fulfils any of the following conditions:
Sold / Delivered in a damaged condition to customer.
There is / are missing parts or accessories.
Product packaging / seal is not opened, product in unused state.
Purchases are shipped from our warehouse in Gurgaon (Haryana, India), by courier. Please allow the following number of days as mentioned in receipt of your order.
For Domestic orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-4 business day. For locations which are in the interiors or in difficult coverage area, this may take between 7-10 working days. We offer free shipping on all domestic orders of worth INR. 475/- and above.
For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 10-12 business day. We offer free shipping on international orders of worth INR. 5,999/- and above.
Order Deliveries Will Be Made Between
10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However, the brand takes no responsibility for goods signed by an alternative person.
HealthBae is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
Shipping and handling charges may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Cash On Delivery Orders:
It takes almost 3-4 working days for all metro cities between working days. An additional day may be required for remote areas.
Delivered Goods requires to be signed as a proof of delivery by the customer. In absence of taking delivery by self, please mention an alternate i.e. a family member, colleague, neighbour, etc. who will be responsible for the delivery. No responsibility will be taken by HealthBae for goods signed by an alternative person at the time of Delivery.
Any damage after delivery will not fall under HealthBae responsibility. All claims for damages should be reported to our customer care on the delivery date. Shipping and handling rates may vary based on product, packaging, size, weight, type etc. taken into consideration by courier agency. The shipping and all other relevant charges will be state to customers at the time of check out and before making payments.
We have made every effort to display the colors of our products that appear on the Website as
accurately as possible. However, as the actual colors you see will depend on your monitor, we
cannot guarantee that your monitor’s display of any color will be accurate.
Modification of Terms & Conditions of Service
PHPL may at any time modify the Terms & Conditions of Use of the Website without any prior
notification to you. You can access the latest version of these Terms & Conditions at any given
time on the Site. You should regularly review the Terms & Conditions on the Site. In the event
the modified Terms & Conditions is not acceptable to you, you should discontinue using the
Service. However, if you continue to use the Service, you shall be deemed to have agreed to
accept and abide by the modified Terms & Conditions of Use of this Site.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The
Courts in Navi Mumbai shall have exclusive jurisdiction in any proceedings arising out of this
agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this
User Agreement between the parties hereto, the same shall be referred to an independent
arbitrator who will be appointed by PHPL and his decision shall be final and binding on the
parties hereto. The above arbitration shall be in accordance with the Arbitration and
Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Navi
Mumbai and Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction
and the Laws of India shall apply.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions
disclosed, submitted or offered in the Site on or by this Site or otherwise disclosed, submitted
or offered in connection with your use of this Site (collectively, the “Comments”) shall be and
remain the property of PHPL. Such disclosure, submission or offer of any Comments shall
constitute an assignment to PHPL of all worldwide rights, titles and interests in all copyrights
and other intellectual properties in the Comments. Thus, PHPL owns exclusively all such rights,
titles and interests and shall not be limited in any way in its use, commercial or otherwise, of
any Comments. PHPL will be entitled to use, reproduce, disclose, modify, adapt, create
derivative works from, publish, display and distribute any Comments you submit for any
purpose whatsoever, without restriction and without compensating you in any way. PHPL is and
shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any
compensation for any Comments; or (3) to respond to any Comments. You agree that any
Comments submitted by you to the Site will not violate this policy or any right of any third
party, including copyright, trademark, privacy or other personal or proprietary right(s), and will
not cause injury to any person or entity. You further agree that no Comments submitted by you
to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or
obscene material, or contain software viruses, political campaigning, commercial solicitation,
chain letters, mass mailings, or any form of “spam”. Please note all reviews submitted by
customers are subject to checks and moderation by our content Team. PHPL reserves the rights
to moderate as well as publish/not publish the reviews. PHPL reserves the rights to solicit or
withhold reviews and ratings with no liability. PHPL reserve the right to accept, reject,
moderate, monitor & edit or remove any comment. You grant PHPL the right to use the name
that you submit in connection with any Comments. You agree not to use a false email address,
impersonate any person or entity, or otherwise mislead as to the origin of any Comments you
submit. You are and shall remain solely responsible for the content of any Comments you make,
and you agree to indemnify PHPL and its affiliates for all claims resulting from any Comments
you submit. PHPL and its affiliates take no responsibility and assume no liability for any
Comments submitted by you or any third party.
Copyright & Trademark
PHPL, its suppliers and licensors expressly reserve all intellectual property rights in all text,
programs, products, processes, technology, content and other materials, which appear on this
Site. Access to this Website does not confer and shall not be considered as conferring upon
anyone any license under any of PHPL or any third party’s intellectual property rights. All rights,
including copyright, in this website are owned by or licensed to PHPL. Any use of this website or
its contents, including copying or storing it or them in whole or part, other than for your own
personal, non-commercial use is prohibited without the permission of PHPL. You may not
modify, distribute or re-post anything on this website for any purpose. The names and logos
and all related product and service names, design marks and slogans are the trademarks or
service marks of PHPL, its affiliates, its partners or its suppliers. All other marks are the property
of their respective companies. No trademark or service mark license is granted in connection
with the materials contained on this Site. Access to this Site does not authorize anyone to use
any name, logo or mark in any manner. References on this Site to any names, marks, products
or services of third parties or hypertext links to third party sites or information are provided
solely as a convenience to you and do not in any way constitute or imply PHPL endorsement,
sponsorship or recommendation of the third party, information, product or service. PHPL is not
responsible for the content of any third party sites and does not make any representations
regarding the content or accuracy of material on such sites. If you decide to link to any such
third party websites, you do so entirely at your own risk. All materials, including images, text,
illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and
written and other materials that are part of this Website (collectively, the “Contents”) are
intended solely for personal, non-commercial use. You may download or copy the Contents and
other downloadable materials displayed on the Website for your personal use only. No right,
title or interest in any downloaded materials or software is transferred to you as a result of any
such downloading or copying. You may not reproduce (except as noted above), publish,
transmit, distribute, display, modify, create derivative works from, sell or participate in any sale
of or exploit in any way, in whole or in part, any of the Contents, the Website or any related
software. All software used on this Website is the property of PHPL or its licensees and
suppliers and protected by Indian and international copyright laws. The Contents and software
on this Website may be used only as a shopping resource. Any other use, including the
reproduction, modification, distribution, transmission, republication, display, or performance,
of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are
copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or
licensed by PHPL, one of its affiliates or by third parties who have licensed their materials to
PHPL and are protected by Indian and international copyright laws. The compilation (meaning
the collection, arrangement, and assembly) of all Content on this Website is the exclusive
property of PHPL and is also protected by Indian and international copyright laws.
You understand that by using this Site or any services provided on the Site, you may encounter
Content that may be deemed by some to be offensive, indecent, or objectionable, which
Content may or may not be identified as such. You agree to use the Site and any service at your
sole risk and that to the fullest extent permitted under applicable law, PHPL and its affiliates
shall have no liability to you for Content that may be deemed offensive, indecent, or
objectionable to you.
You agree to defend, indemnify and hold harmless PHPL, its employees, directors, officers,
agents and their successors and assigns from and against any and all claims, liabilities, damages,
losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based
upon your actions or inactions, which may result in any loss or liability to PHPL or any third
party including but not limited to breach of any warranties, representations or undertakings or
in relation to the non-fulfillment of any of your obligations under this User Agreement or arising
out of the your violation of any applicable laws, regulations including but not limited to
Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation,
violation of rights of privacy or publicity, loss of service by other subscribers and infringement
of intellectual property or other rights. This clause shall survive the expiry or termination of this
This User Agreement is effective unless and until terminated by either you or PHPL. You may
terminate this User Agreement at any time, provided that you discontinue any further use of
this Site. PHPL may terminate this User Agreement at any time and may do so immediately
without notice, and accordingly deny you access to the Site, Such termination will be without
any liability to PHPL. Upon any termination of the User Agreement by either you or PHPL, you
must promptly destroy all materials downloaded or otherwise obtained from this Site, as well
as all copies of such materials, whether made under the User Agreement or otherwise. PHPL ‘s
right to any Comments shall survive any termination of this User Agreement. Any such
termination of the User Agreement shall not cancel your obligation to pay for the product
already ordered from the Website or affect any liability that may have arisen under the User
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Pransh Healthcare Pvt. Ltd.,
SCO No.51, First Floor,
Opposite Euro International School,
Haryana 122001 India.